2. Privacy Policy
Luxe & Loved is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
- Identity and contact information (name, email, phone, address)
- Account details and preferences
- Listing content (photos, descriptions, service details, social media handles)
- Payment and billing details — processed by our third-party payment provider; we do not store full card numbers
- Technical data (IP address, browser, device info via cookies and analytics)
How We Use It
- To create and manage your account and listings
- To process membership or listing fee payments
- To communicate with you about your account
- To share your listing content on our social media as part of your agreement with us
- To improve our platform and comply with legal obligations
Who We Share It With
We do not sell your personal information. We may share it with third-party service providers who help us operate the platform (bound by confidentiality), or with authorities where required by law. Your public listing details are published on our website and may be shared on our social channels.
Your Rights
Under the Australian Privacy Principles, you may access, correct, or request deletion of your personal information. Contact us at support@luxeandloved.com.au. If unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.
Data Storage & Retention
No internet transmission is 100% secure. However, we take reasonable steps to protect your personal information and store it using reputable third-party service providers. We retain information while your account is active or as required by law.